Service Desk

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Web Design

Service Desk

We have a number of support teams that specialise in different areas including server, network and applications so that once a call is logged it can be passed to the correct team who specialise in that field to resolve the incident promptly.

The service desk team has a number of 1st, 2nd and 3rd line analysts available and incidents are passed down the tiers according to the complexity of the issue.

To maintain quality standards our Service Desk follows ITIL framework methodologies and best practice to deliver the service.

We offer:

  • 24/7 dedicated support with a single point of contact for all incidents, service requests and all your enquiries;
  • We aim to resolve over 90% of your problems remotely, without the need for a site visit;
  • Unlimited remote support available via the phone and email;
  • 3 ways to contact the service centre Phone, email, web portal

Reports can be generated as and when required by clients which can highlight incidents that have been logged over a period of time and whether they have breached the SLA.

They can be sent out to clients on an automated procedure on a weekly, monthly, quarterly and yearly basis.

How can we help? Click here

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As well as our own designers we can sponsor and encourage young designers currently at college or university.

How can we help? Click here

Web Design

As well as our own designers we can sponsor and encourage young designers currently at college or university.

How can we help? Click here

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